[{"data":1,"prerenderedAt":411},["ShallowReactive",2],{"\u002Fblog\u002Fopsgenie-end-of-life-atlassian-shutdown-everything-you-need-to-know":3},{"id":4,"title":5,"author":6,"body":8,"category":398,"date":399,"description":400,"extension":401,"faq":402,"howTo":402,"image":402,"lastUpdated":403,"meta":404,"navigation":405,"path":406,"readingTime":407,"seo":408,"stem":409,"__hash__":410},"blog\u002Fblog\u002Fopsgenie-end-of-life-atlassian-shutdown-everything-you-need-to-know.md","Opsgenie End of Life: Atlassian Shutdown Timeline, Risks, and Migration Plan",{"name":7},"Theo Cummings",{"type":9,"value":10,"toc":381},"minimark",[11,15,18,23,26,55,58,62,156,160,165,177,181,192,196,207,211,222,226,229,252,255,259,314,317,321,324,341,344,348],[12,13,14],"p",{},"Atlassian is sunsetting Opsgenie as a standalone product. If your team uses Opsgenie for schedules, escalations, and alert routing, the migration risk is operational, not cosmetic.",[12,16,17],{},"The top failure mode is silent paging gaps during cutover.",[19,20,22],"h2",{"id":21},"what-this-means-for-teams-still-on-opsgenie","What this means for teams still on Opsgenie",[12,24,25],{},"When paging platforms sunset, teams usually hit four risk buckets:",[27,28,29,37,43,49],"ol",{},[30,31,32,36],"li",{},[33,34,35],"strong",{},"Routing drift",": service ownership mappings are outdated.",[30,38,39,42],{},[33,40,41],{},"Escalation gaps",": secondary and tertiary responders never get paged.",[30,44,45,48],{},[33,46,47],{},"Notification behavior changes",": SMS, voice, push, and chat delivery differ by platform.",[30,50,51,54],{},[33,52,53],{},"Integration regression",": webhook and API workflows stop matching your incident process.",[12,56,57],{},"Treat these as reliability risks and test cases, not \"migration chores.\"",[19,59,61],{"id":60},"migration-risk-matrix","Migration risk matrix",[63,64,65,84],"table",{},[66,67,68],"thead",{},[69,70,71,75,78,81],"tr",{},[72,73,74],"th",{},"Risk",[72,76,77],{},"Probability",[72,79,80],{},"Impact",[72,82,83],{},"Mitigation",[85,86,87,102,115,132,144],"tbody",{},[69,88,89,93,96,99],{},[90,91,92],"td",{},"Missed page outside business hours",[90,94,95],{},"Medium",[90,97,98],{},"Critical",[90,100,101],{},"Run shadow paging for 2 weeks on tier-1 services",[69,103,104,107,110,112],{},[90,105,106],{},"Broken escalation policy",[90,108,109],{},"High",[90,111,109],{},[90,113,114],{},"Diff schedules, overrides, and escalation chains before cutover",[69,116,117,125,127,129],{},[90,118,119,124],{},[120,121,123],"a",{"href":122},"\u002Fblog\u002Falert-fatigue-is-your-tools-fault","Alert fatigue"," spike after migration",[90,126,95],{},[90,128,109],{},[90,130,131],{},"Re-tune dedupe and thresholds before full rollout",[69,133,134,137,139,141],{},[90,135,136],{},"Connector breakage (Slack\u002FJira\u002Fwebhooks)",[90,138,95],{},[90,140,95],{},[90,142,143],{},"Simulate incidents in staging for every critical integration",[69,145,146,149,151,153],{},[90,147,148],{},"Lost historical context",[90,150,95],{},[90,152,95],{},[90,154,155],{},"Export incidents, notes, responders, and timeline metadata",[19,157,159],{"id":158},"_30-day-migration-plan","30-day migration plan",[161,162,164],"h3",{"id":163},"week-1-inventory","Week 1: inventory",[166,167,168,171,174],"ul",{},[30,169,170],{},"Export schedules, rotations, escalation policies, and ownership mappings.",[30,172,173],{},"List all inbound alert sources.",[30,175,176],{},"Mark tier-1 services where page latency must stay below 60 seconds.",[161,178,180],{"id":179},"week-2-rebuild-target-state","Week 2: rebuild target state",[166,182,183,186,189],{},[30,184,185],{},"Recreate schedules and escalation chains.",[30,187,188],{},"Configure critical integrations first.",[30,190,191],{},"Apply routing labels by service, team, and severity.",[161,193,195],{"id":194},"week-3-shadow-run","Week 3: shadow run",[166,197,198,201,204],{},[30,199,200],{},"Run current and target paging stacks in parallel.",[30,202,203],{},"Compare page delivery, acknowledgments, and escalations.",[30,205,206],{},"Fix mismatches before production cutover.",[161,208,210],{"id":209},"week-4-staged-cutover","Week 4: staged cutover",[166,212,213,216,219],{},[30,214,215],{},"Cut one team at a time.",[30,217,218],{},"Keep rollback path for 72 hours.",[30,220,221],{},"Review missed pages and ack latency daily.",[19,223,225],{"id":224},"export-checklist-before-shutdown","Export checklist before shutdown",[12,227,228],{},"Export at minimum:",[166,230,231,234,237,240,243,246,249],{},[30,232,233],{},"escalation policies",[30,235,236],{},"on-call schedules and overrides",[30,238,239],{},"contact methods and notification preferences",[30,241,242],{},"team-to-service ownership map",[30,244,245],{},"incident history with timeline events",[30,247,248],{},"webhook\u002FAPI integration config",[30,250,251],{},"runbook links and response templates",[12,253,254],{},"This data matters for audits, incident learning, and compliance reviews.",[19,256,258],{"id":257},"kpis-to-validate-migration-quality","KPIs to validate migration quality",[63,260,261,272],{},[66,262,263],{},[69,264,265,268],{},[72,266,267],{},"Metric",[72,269,271],{"align":270},"right","Target",[85,273,274,282,290,298,306],{},[69,275,276,279],{},[90,277,278],{},"Page delivery success",[90,280,281],{"align":270},"> 99.9%",[69,283,284,287],{},[90,285,286],{},"Median delivery latency",[90,288,289],{"align":270},"\u003C 60s",[69,291,292,295],{},[90,293,294],{},"MTTA change vs baseline",[90,296,297],{"align":270},"\u003C= +10%",[69,299,300,303],{},[90,301,302],{},"Missed escalations",[90,304,305],{"align":270},"0",[69,307,308,311],{},[90,309,310],{},"False-positive page increase",[90,312,313],{"align":270},"\u003C 15%",[12,315,316],{},"Run these KPIs for 14 to 30 days post-cutover.",[19,318,320],{"id":319},"how-to-choose-an-opsgenie-replacement","How to choose an Opsgenie replacement",[12,322,323],{},"Evaluate behavior, not feature screenshots:",[166,325,326,329,332,335,338],{},[30,327,328],{},"escalation depth and override controls",[30,330,331],{},"multi-channel notification reliability",[30,333,334],{},"ownership-based alert routing",[30,336,337],{},"incident timeline and postmortem support",[30,339,340],{},"API\u002Fexport quality for long-term portability",[12,342,343],{},"If your monitoring platform can handle alerting and escalation natively, you can remove one tool layer and reduce handoff failure points.",[19,345,347],{"id":346},"related-blog-posts","Related blog posts",[166,349,350,356,361,366,371,376],{},[30,351,352],{},[353,354,355],"code",{},"\u002Fblog\u002Fopsgenie-end-of-life-migration-guide",[30,357,358],{},[353,359,360],{},"\u002Fblog\u002Fopsgenie-sunset-alternatives",[30,362,363],{},[353,364,365],{},"\u002Fblog\u002Fvantaj-vs-opsgenie",[30,367,368],{},[353,369,370],{},"\u002Fblog\u002Fbest-on-call-management-tools",[30,372,373],{},[353,374,375],{},"\u002Fblog\u002Fincident-management-best-practices",[30,377,378],{},[353,379,380],{},"\u002Fblog\u002Falert-fatigue-assessment",{"title":382,"searchDepth":383,"depth":383,"links":384},"",2,[385,386,387,394,395,396,397],{"id":21,"depth":383,"text":22},{"id":60,"depth":383,"text":61},{"id":158,"depth":383,"text":159,"children":388},[389,391,392,393],{"id":163,"depth":390,"text":164},3,{"id":179,"depth":390,"text":180},{"id":194,"depth":390,"text":195},{"id":209,"depth":390,"text":210},{"id":224,"depth":383,"text":225},{"id":257,"depth":383,"text":258},{"id":319,"depth":383,"text":320},{"id":346,"depth":383,"text":347},"tutorials","2026-07-01","Everything you need to know about the Opsgenie shutdown, including migration risks, export checklist, cutover timeline, and practical guardrails to avoid paging failures.","md",null,"2026-06-29",{},true,"\u002Fblog\u002Fopsgenie-end-of-life-atlassian-shutdown-everything-you-need-to-know",10,{"title":5,"description":400},"blog\u002Fopsgenie-end-of-life-atlassian-shutdown-everything-you-need-to-know","iAwj8f2d8vtxJtTZE37Zk8YKuNVnCVYm0oB9pnY2zQU",1783446135335]